s3 e11: The Missing Link in Servitization - The Field Service

Servitization and Modularization as Enabler for Sustainability

If your company could also benefit from adding services to your operating model, then pay extra attention to servitisation. This servitization model most resembles subscription services such as Netflix. With use-oriented services, companies can offer product leasing, sharing, renting, and pooling with short-term or long-term contracts. Leasing a product means you pay a set fee to be the sole user of a product. There are even examples of B2C servitization. Apple moved from fighting legal battles, protecting its innovations from cheaper ‘me too’ offerings, to setting up user friendly Apple stores designed to offer lots of ‘hands on’ experience and helpful advice from assistants who are all Apple enthusiasts.

Servitization examples

Offering services has now turned into a conscious and explicit strategy for many manufacturers with the provision of product-centric services becoming a main differentiating factor – this has become known as the servitization of manufacturing. The quoted classic iconic examples being Rolls-Royce Aerospace, Xerox, and Caterpillar. In short, servitization enables manufacturers to improve the reliability of their products, help their customers to obtain superior value, and develop new revenue generating businesses. The technologies needed to start embedding services in B2B and B2C products are available now. No manufacturer should be waiting to see what comes next.

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Examples of questions that could be asked to help you reflect are: Servitization of manufacturing isn’t just a trendy buzzword – it is one of the most powerful ways to leverage customer relationships into a profitable field service offering, long-term loyalty, and expanding business. Take company “X” for example. 2019-04-15 · The servitization businesses processes must be changed to integrate these new technologies.

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4 Apr 2017 The more advanced the service, the more value offered to the customer – for example: Base Services: Product Provision; Intermediate Services: 21 Jun 2020 most commonly used in the literature as examples of manufacturers who turn into service and solution providers rather than product sellers The study for example points to a case company, where employees had 'an overall understanding that products are still considered substantially more important Examples of servitization.

Het weerspiegelt dus de algemene economische trend naar een dienstverlenende samenleving.
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No flight takes off without an engine that works perfectly. If your company could also benefit from adding services to your operating model, then pay extra attention to servitisation. Servitization mapping protects organizations from the following pitfalls: Ineffectively copying existing servitization examples.

4 Mar 2020 We will showcase our enteprise SaaS for servitization with many practical examples in different verticals: hvac systems: example of premium 6 Nov 2018 For example, if a complex piece of machinery stops working, your customer's business is at risk. So how can you help that customer to prevent, or 2 Jun 2020 Servitization – the cultural change in manufacturing companies.
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Icons in this world are companies such as Rolls-Royce Aerospace with Power-by-the-hour, Xerox with document management, and Alstom with Train-life services. In its simplest terms, servitization refers to industries using their products to sell “outcome as a service” rather than a one-off sale. Netflix and Spotify are probably the most well-known example of this, delivering media as a service, rather than customers buying the CDs, DVDs et cetera that produce those outcomes. Servitization – a practical SME example An example of servitization at an SME level is Koolmill, a business that continues to work with the SME Partnership and Aston Business School. Like several manufacturers, Koolmill was set up to produce and sell rice milling machines.

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Also, the servitization levels the seasonality of the product and increases life cycles of the complex products, examples of which one can see in the aircraft industry, whereby companies stop focusing on the pure product delivery but start introducing maintenance and other aftermarket activities. 2020-11-24 · What is servitization? With the massive success of subscription-based business models, more organizations are looking to get in on the action by leveraging “servitization”—the combination of products and services into a single package. To succeed, the goal of servitization must be more than just milking more money from customers.

A great example of servitization in action is Rolls-Royce’s TotalCare airplane engine program.